Privacy

At Chillderness, accessible from chillderness.co.uk, the Chillderness App or any of our other services (“the services”), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Chillderness and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at bookings@chillderness.co.uk, where you will be able to contact our General Data Protection Manager.

General Data Protection Regulation (GDPR)

We are a Data Controller of your information.

Chillderness legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect the information:

Chillderness needs to perform a contract with you
You have given Chillderness permission to do so
Processing your personal information is in Chillderness legitimate interests
Chillderness needs to comply with the law

Chillderness will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you.
The right of rectification.
The right to object.
The right of restriction.
The right to data portability
The right to withdraw consent

The Services

By using our website or app, by contacting us or by booking via a third party site (collectively known as “the services”)

Log Files

Chillderness follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, using Squarespace analytics, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Chillderness uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For more general information on cookies, please read "What Are Cookies".

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Third Party Privacy Policies

Chillderness's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Chillderness does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Privacy Policy

Our Privacy Policy applies only to all activities that fall under “the services” and is valid for the information that visitors/customers have shared and/or collect in Chillderness.

We collect information from you necessary to process your booking or payment. We use cookies only where required, they do not hold personal information and they expire as appropriate. Any information submitted by you to us is used only within Chillderness and trusted third parties working on our behalf, who enable our services to be provided to you.

Personal information can be used for seasonal offers and communicating news should we have your approval, unless in an extreme circumstance (cancellations, closing down etc)

Consent

By using our website or app, by contacting us or by booking via a third party site (collectively known as “the services”) you hereby consent to our Privacy Policy and agree to its terms.